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Services & Support

Technical assistance

When you are facing a problem and needed immediate assistance, get to us through phone or email for support.

Repair and maintainance

Professional technicians will be deployed for onsite repair and services. We also provide maintenance and troubleshooting services.

Training

Our counselor and experts can provide you with product or software training to ensure your system works perfectly.

Consulting services

Find us for professional advice on how you can reduce operation cost, increase efficiency and improve your business.

Printer Maintenance Contract

• Our basic maintenance includes onsite cleaning and adjustment and complete preventative maintenance procedure; 4 times a year

• Please note that print head replacement and all wearable parts: internal & external components such as the LCD, media cover, gears, etc are not included in this basic maintenance.

• We do provide printer repair services on damaged printer parts at extra charges. We also offer onsite repairs for most common problems such as replacing damaged print heads or platen rollers.

List of services offered

• FUNCTIONALITY FOR SRAM/ROM/LCD

• FUNCTIONALITY FOR MEMORY

• PRINTER SETTING AND CONFIGURATION CHECK

• PRINTER CALIBRATION

List of services offered

• FUNCTIONALITY FOR PRINTHEAD

• PRINTHEAD CLEANING

• PRINTHEAD PRESSURE BALANCE ADJUSTMENT

• TOGGLE ASSY PRESSURE,RUBBER TIP FOR WEAR AND TEAR CHECK

• PLATE,RIBBON STRIP BALANCING ADJUSTMENT

• PRINTHEAD PARELLEILISM TO HOME POSITION ALIGMENT

List of services offered

• RIBBON SUPPLY SPINDLE TORQUE AND TENSION ADJUSTMENT

• RIBBON TAKE UP SPINDLE

• RIBBON SUPPLY INNER/OUTER BLADE ADJUSMENT

• PLATEN ROLLER CLEANING

• MEDIA AND RIBBON PATH CLEANING

• TIMING BELT TENSION ADJUSTMENT

• PULLEY AND GEARS MAINTAINANCE

List of services offered

• MOTHERBOARD CHECKING (CONNECTOR/CABLE/CONTACT TERMINAL)

• HEAD SENSOR TEST

• HAND RELAY TEST

• MEDIA AND RIBBON SENSOR CALIBRATION

• STEPPER MOTOR TEST

• PRINTER INTERFACE TEST

• PRINTER TESTPRINT AND QUALITY CHECK

• PROFESSIONAL PRINTER CLEANING

ENTERALL Standard Service Fee:

Installation for all barcode printers RM212 (GST Included)
Delivery for West Malaysia (By weight) RM50-RM200
Equipment training RM159 (GST Included)
Onsite Printer Diagnostic RM 212 (GST Included)
Repair/Diagnostic/Service at Enterall Office RM 159 (GST Included)
For printer maintenance/service please contact us for more information.

Senior Technician

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Name: FENDI

Mobile: (019) 6587270

Phone: (603) 7980 8777 or (603) 7981 8777

Email: support@enterall.com.my

Specialist in programming and technical issue

-DARAHLink troubleshooting

-DARAHLink maintainance

-Printer maintainance & servicing

Senior IT Technician

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Name: HELMY ABD WAHAB

Mobile: (017) 3630304

Phone: (603) 7980 8777 or (603) 7981 8777

Email: helmy@enterall.com.my

Specialist in technical issues

-Printer Troubleshooting

-Printer Maintainance

-Printer Configuration

Technical Sales

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Name: Tun Luqman Hakim

Mobile: (013) 3126195

Phone: (603) 7980 8777 or (603) 7981 8777

Email: hakim@enterall.com.my

Specialist in technical issues

-Printer Troubleshooting

-Printer Maintainance

-Printer Configuration

Technical Sales

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Name: AKMAL

Mobile: (017) 3401902

Phone: (603) 7980 8777 or (603) 7981 8777

Email: akmal@enterall.com.my

Specialist in technical issues

-Printer Troubleshooting

-Seagull Bartender

-Printer Software

SUPPORT & CONSULTATION

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